Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your use of the Total Team Solutions website and quote request service. By submitting a quote request or otherwise using our website, you agree to these Terms.

1. About Us

Total Team Solutions Pty Ltd (ABN 89 686 034 542, ACN 686 034 542) operates as a removalist broker. We connect customers seeking removal services with independent, third-party removalist companies in our partner network. We do not provide removal services ourselves.

2. Our Role as a Broker

When you submit a quote request, we use the details provided to obtain quotes from removalist companies in our network and present you with options. Once you accept a quote and confirm a booking, the actual removal service is carried out by the relevant independent removalist company, not by Total Team Solutions directly.

All removalist partners in our network are required to hold their own public liability insurance and operate as independent businesses, responsible for their own conduct, equipment, and staff.

3. Quotes

Quotes provided through our website or by our team are estimates based on the information you provide. Final pricing may vary if the actual scope of the move differs from the details submitted (for example, additional items, access difficulties not disclosed, or changes to the move date).

4. Bookings and Payment

A booking is confirmed once you accept a quote and pay the required deposit, where applicable. Balance payments are due as outlined in your booking confirmation.

Deposits are paid to secure your removalist's time and resources for your move date. If the removalist you are matched with is unable to fulfil a confirmed booking (for example, due to a no-show or cancellation on their part), you are entitled to a full refund of any amount paid to Total Team Solutions for that booking, and we will use reasonable efforts to find you an alternative removalist at no additional brokerage cost.

If a dispute arises over final pricing (for example, because the actual move differed from the details originally submitted), we will work with you and the removalist in good faith to resolve the discrepancy before any additional payment is required.

5. Cancellations

If you need to cancel or reschedule your move, please contact us as early as possible at info@totalteamsolutions.com.au. Specific cancellation and refund terms (including any applicable notice period and cancellation fees) will be set out in your booking confirmation, as these may vary depending on the removalist and how close to the move date the cancellation occurs. Where you cancel with reasonable notice, any deposit paid will generally be refunded in full, less any costs already reasonably incurred by the removalist.

6. Limitation of Liability

Total Team Solutions acts solely as an intermediary connecting customers with independent removalist companies. The removalist company that carries out your move is solely responsible for the performance of the removal service, including the safe handling, transport, and delivery of your goods.

Any loss, damage, delay, or other issue arising from the physical performance of a move is the responsibility of the removalist company that performed the move, not Total Team Solutions. Where a removalist holds public liability insurance, claims for damage are properly directed to that removalist and/or their insurer.

To the extent permitted by law, Total Team Solutions' liability in connection with our brokerage service (including any error in matching, quoting, or booking) is limited, at our option, to either: (a) re-supplying the brokerage service; or (b) refunding any brokerage fee paid directly to Total Team Solutions for that booking. This limitation does not apply to any liability that cannot lawfully be limited or excluded.

While we take reasonable steps to vet removalist partners (including sighting evidence of public liability insurance before onboarding), we do not guarantee the performance, solvency, or conduct of any individual removalist, and accepting a quote through us does not make Total Team Solutions a party to the contract for the physical removal service itself.

If you experience a problem with a move, please contact us as soon as possible at info@totalteamsolutions.com.au. While we are not liable for the removalist's performance, we will assist in good faith to liaise between you and the removalist to help resolve the issue.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where services are supplied to you as a consumer within the meaning of the Australian Consumer Law, you are entitled to a guarantee that those services will be provided with due care and skill, will be fit for any purpose you disclosed to us, and will be delivered within a reasonable time.

7. Website Use

You agree to provide accurate and complete information when submitting a quote request. We reserve the right to decline to provide a quote or service at our discretion.

8. Privacy

Our collection and handling of your personal information is governed by our Privacy Policy.

9. Dispute Resolution

If you have a complaint or dispute relating to a move, a removalist partner, or our brokerage service, please contact us first at info@totalteamsolutions.com.au with your booking reference and details of the issue. We aim to acknowledge complaints within 2 business days and work towards a resolution within 14 days.

If a dispute cannot be resolved directly with us, you may be entitled to lodge a complaint with your relevant state or territory fair trading body, or, for consumer guarantee issues, the Australian Competition and Consumer Commission (ACCC).

10. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the Australian courts.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Total Team Solutions Pty Ltd
ABN: 89 686 034 542 · ACN: 686 034 542
Email: info@totalteamsolutions.com.au